1 General Policy

Due to the nature of our products and subscription service, all sales are final and non-refundable once payment has been processed.

We do not offer refunds or credits for:

• Subscription fees that have already been charged
• Partially used subscription periods
• Orders that have already been processed or prepared for shipment
• Packages refused or unclaimed by the customer

Please review your order carefully before completing your purchase.

2 Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 7 days of delivery.

To help us review your request, please include:

• Your order number
• Photos of the outer box and shipping label
• Photos of all received items
• Clear photos of any damaged items

After reviewing the case, we may, at our sole discretion:

• Replace the affected item(s), if available
• Offer a partial refund or store credit when appropriate

Minor cosmetic damage to packaging may not qualify for replacement or refund.

3 Shipping & Delivery

ONEBITE JAPAN is not responsible for:

• Shipping carrier delays
• Customs delays or processing
• Incorrect or incomplete shipping addresses provided by customers
• Packages marked as delivered by the carrier
• Failed deliveries caused by customer absence or refusal

Customers are responsible for ensuring that all shipping information is accurate before placing an order.

If a package is returned due to an incorrect address or failed delivery, reshipping may require an additional shipping fee.

4 Lost Packages

Once a package has been handed over to the shipping carrier, the responsibility for delivery lies with the carrier.

ONEBITE JAPAN is not responsible for packages lost, stolen, delayed, or damaged during transit after shipment has been completed.

If your package appears to be lost in transit, please contact us as soon as possible. We may assist by contacting the shipping carrier and reviewing the case individually, but refunds or replacements are not guaranteed.

5 Subscription Cancellation

Subscriptions may be canceled at any time through your account dashboard.

To avoid renewal charges, cancellations must be completed at least 48 hours before your next billing date.

Once a subscription renewal payment has been processed, it cannot be refunded.