Frequently Asked Questions

Currently, we ship to the United States. We are gradually expanding shipping availability to additional countries in the future.

Estimated delivery times:

• United States: approximately 12–14 days

Orders are typically processed and shipped within 4 business days after purchase.

Shipping costs vary depending on the destination country.

• United States: $12

Shipping fees will be displayed at checkout before payment is completed.

After placing your order, you will receive a confirmation email containing your order details. You can also create an account using the "Create Account" button included in the confirmation email to access your order history and manage your subscription from your account dashboard.

You can enter your coupon code during checkout before completing your payment. Only one coupon code may be used per order unless otherwise stated.

You can update your shipping address from your account dashboard before your next order is processed. Please make sure your shipping information is accurate to avoid delivery issues or additional shipping fees.

Please contact us within 7 days of delivery and include photos of the package and affected items. After reviewing the issue, we may offer a replacement, partial refund, or store credit when appropriate. Please refer to our Refund Policy for full details.

Due to the nature of our products and subscription service, all sales are final and non-refundable once payment has been processed. Please refer to our Refund Policy for full details.

When you subscribe to OneBite Japan, your subscription will automatically renew based on your original purchase date. You can cancel your subscription anytime from your account dashboard. To avoid renewal charges, cancellations must be completed at least 48 hours before your next billing date. Your box will be sent monthly according to your subscription cycle.

Yes — you can cancel your subscription anytime from your account dashboard. To avoid renewal charges, cancellations must be completed at least 48 hours before your next billing date.

We currently do not offer a pause feature. If you would like to stop your subscription, you can cancel anytime from your account dashboard. If you would like to subscribe again in the future, you are always welcome to place a new order anytime.

Each box includes a curated selection of Japanese snacks, candy, and seasonal treats from Japan. Snack selections vary from month to month, so you can discover something new with every box.

No — snack selections may vary each month depending on seasonal availability and product assortment.

Yes — allergen and ingredient information is available for the products included in our boxes.

Currently, snack selections are curated by the OneBite Japan team and cannot be customized individually.

OneBite Japan is a Tokyo-based Japanese snack box company operated by a Japanese team. We offer both subscription and one-time Japanese snack boxes featuring curated snacks, matcha, candy, and seasonal treats shipped directly from Japan.

Yes — creators can apply to join the OneBite Japan Affiliate Program. Please visit our Affiliate Program for more details.